FAQ

Need to change your order? We've got you covered!

Just placed your order? Contact us right away to modify size, color, or shipping address.

Spotted an error after processing? Email us and we'll make it right.

Order already shipped? No worries! Email us for a free return label.

Our customer service team is here to help ensure you get exactly what you want. Don't hesitate to reach out!

Need to cancel your order? Here's what you need to know:

We ship fast! Contact us immediately for cancellation requests.

If we haven't shipped yet, we'll confirm your cancellation.

Already shipped? No problem! We offer easy returns and exchanges.

Just email us for a free return label when your order arrives.

We're committed to quick shipping and top-notch customer service. Don't hesitate to reach out – we're here to help!

Missing your order confirmation? We've got solutions!

Check your spam folder – some email domains (like @hotmail.com) might filter us out.

Still can't find it? No worries! Just email us with:

• An alternative email address
• Your name
• Your delivery details

We'll locate your order and resend all confirmations and updates to your new email.

Our friendly team is here to ensure you're always in the loop about your order. Let us know how we can help!

Can't find your delivered package? Let's track it down together:

Check around your home and with neighbors – the carrier may have left it in a safe spot.

Verify the shipping address in your order confirmation email.

Look for a notice about collection from your local post office.

Keep in mind: Sometimes packages are marked as delivered before they actually arrive.

If still missing, contact the carrier directly for the most up-to-date information.

Need more help? Email us, and we'll make sure you get your order!

Tracking Your Order: What You Need to Know

After your order is processed and dispatched, you'll receive an email with a tracking number, usually just a few hours after purchase.

Can't find the email? Check your spam folder!

Tracking info may take 24-72 hours from purchase to activate in our system.

Don't see updates right away? No worries! Check back the next day.

Rest assured, your order is on its way even if tracking isn't active yet.

Patience is key – your package is coming! If you have any concerns, don't hesitate to contact us.

Our delivery speed is usually around 8-10 days, but it can take up to 15 days in rare cases. We promise that it's worth the wait!

Our 30-Day Return & Exchange Promise

We're committed to your satisfaction! Here's our hassle-free policy:

• 30-day window for refunds and exchanges
• Items must be in original condition with tags (Indoor try-ons are fine!)
• Contact us at hello@wearzarabelle.com for returns/exchanges
• We'll provide a FREE return label – no cost to you!

Refunds processed to original payment method within 1-10 days of receipt

Your happiness is our priority. Questions? Just ask – we're here to help!

Received a Damaged Item? We're On It!

We understand how disappointing this can be. Let's get it sorted:

• Email us with a photo of the damaged item.
• We'll review and respond promptly with a solution.

While exact replacements may depend on stock, we promise to make it right.

Our goal is your satisfaction. We appreciate your patience as we work to resolve this!

Oops! Received the Wrong Item? Let's Fix That!

We apologize for the mix-up. Here's how we'll make it right:

Email our team about the issue.

Include 3 photos of the item you received:
• Full view
• Close-up of details
• Picture of the rubber sole

We'll review and respond quickly with a solution.

While exact replacements depend on stock, we're committed to resolving this to your satisfaction. Thank you for your understanding!